Shipping Policy

Every piece at Ciao Shop is packed by hand at our shop in Mandeville, Louisiana, and every shipment is insured, so your order arrives as beautifully as it left Italy.

Processing time

Orders ship within 2–3 business days. As soon as your order ships, we'll email you a tracking number. During the holiday season, please allow a little extra time.

Shipping within the United States

We ship across the United States with UPS and USPS. Your exact shipping cost and delivery options are shown at checkout, before you pay. Options include:

  • USPS Ground Advantage and USPS Priority Mail
  • UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air Saver

Transit time depends on the service you choose and is in addition to our processing time.

Free local pickup in Mandeville

Live on the Northshore? Choose Pickup at checkout and skip shipping entirely. Orders are usually ready within 24 hours, and we'll email you when yours is ready. Pick up at our shop, next to Leonardo's Trattoria & Pizzeria in Magnolia Plaza:

2615 Florida St., Mandeville, LA 70448
Tuesday–Saturday, 10 AM–6 PM

Shipping to Canada

We ship to Canada with USPS Priority Mail International, UPS Worldwide Saver, and UPS Worldwide Express, with rates shown at checkout. Canadian orders may be charged import duties or taxes on delivery. These are not included in our prices or shipping charges and are the recipient's responsibility. We currently ship only to the United States and Canada.

Every order is insured: breakage is on us

Murano glass, hand-painted ceramics, and our other delicate pieces are carefully wrapped for the trip, and every shipment is insured. If anything arrives broken or damaged, we'll replace it at no cost to you. If an identical piece is no longer available, we'll offer a comparable replacement or a full refund.

To report damage, email [email protected] within 48 hours of delivery with your order number and photos of the item and the packaging. Please keep the item, box, and packing materials until we've resolved it, since the carrier may ask to see them.

Lost or delayed packages

If your tracking hasn't updated in several days, or it shows delivered but you can't find your package, contact us and we'll work with the carrier to resolve it.

Address changes

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll update it if your order hasn't shipped yet.

Returns and exchanges

See our Refund Policy for returns and exchanges.

Questions?

Email [email protected] or call (985) 231-7131. We're happy to help.